Customer Support Policy
Version: 1.0
Effective Date: 1 August 2026 | Last Updated: 1 August 2026
At EaseLiving Solutions, we are committed to providing professional, courteous, and timely customer support. This Customer Support Policy explains how you can contact us and the support we provide for our digital products.
Contacting Us
If you require assistance, please contact us using the details below:
easelivingsolutions@hotmail.com
Please include:
- your name;
- your order number (where applicable);
- the product name; and
- a brief description of your enquiry or issue.
Providing this information will help us assist you more efficiently.
Support Hours
Customer support is provided:
Monday – Friday
Responses will generally be provided within 1–2 business days.
Response times may be longer during weekends, public holidays, or periods of high enquiry volume.
We Can Help With
We are happy to assist with:
- product download issues;
- missing or incomplete files;
- access to editable Canva templates;
- product-related questions;
- licence enquiries;
- clarification of product instructions;
- verified technical issues relating to the purchased product.
Support Does Not Include
Customer support does not include:
- Canva training or tutorials;
- graphic design or custom design services;
- editing or personalising templates on your behalf;
- printing services or printing advice specific to third-party print providers;
- troubleshooting issues relating to Gumroad, Canva, or other third-party platforms beyond our reasonable control; or
- requests that fall outside the scope of the purchased product.
Download Issues
If you experience difficulty downloading your purchase, please contact us as soon as reasonably practicable. We will make reasonable efforts to assist you in accessing your purchased digital product.
Feedback
We value your feedback and welcome suggestions to help us improve our products and customer experience.
Thank you for choosing EaseLiving Solutions. We appreciate your support and look forward to serving you.