Refund Policy
Version 1.3
Effective Date: 26 July 2026 | Updated: 1 August 2026, 30 August 2026
Last Updated: 8 September 2026
Thank you for choosing EaseLiving Solutions.
As we sell digital products that are delivered electronically, we encourage customers to carefully review each product description before making a purchase.
1. Digital Products
Due to the digital and instant nature of our products, all sales, including Personal Licence, Commercial / Client Licence and Extended Commercial Licence tiers, are strictly non-refundable once the product, download files or access links have been delivered, except where required by applicable consumer law.
2. Refund Eligibility
Refunds may be considered in limited circumstances, including where:
- you were charged more than once for the same product;
- you did not receive your purchased digital product due to a verified technical issue that cannot be resolved;
- you received a file that is materially different from the product description; or
- a refund is otherwise required under applicable consumer protection law.
Each request will be assessed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will generally not be provided for:
- accidental purchases;
- change of mind;
- purchasing the wrong product;
- failure to read the product description before purchase;
- incompatibility with software or devices where compatibility requirements were clearly stated;
- inability to use Canva due to account limitations or subscription requirements;
- dissatisfaction with colours or printing results caused by differences in printers, monitors, paper, inks, or printing services;
- failure to download or back up purchased files after delivery;
- failure to meet software or system requirements specified in the product description.
4. Product Support
If you experience difficulty downloading, accessing, or using your purchased digital product, please contact EaseLiving Solutions before requesting a refund.
EaseLiving Solutions will make reasonable efforts to investigate and resolve verified technical issues relating to the digital product supplied.
Product support does not extend to issues arising from third-party platforms, customer software or hardware, internet connectivity, printer settings, or failure to meet the product requirements stated in the product description.
5. Canva Templates
Certain products include editable Canva templates.
Customers are responsible for ensuring they have access to a compatible Canva account and, where applicable, a Canva Pro subscription.
Refunds will not be provided solely because a Canva Pro subscription is required where this requirement was disclosed in the product description.
6. Download Issues
Customers are encouraged to download and securely store their purchased files promptly after purchase.
If you experience difficulty accessing your files due to a technical issue relating to the product or delivery, please contact us within a reasonable time.
We will make reasonable efforts to assist.
7. Refund Requests
To request a refund, please contact us at:
Email: easelivingsolutions@hotmail.com
Please include:
- your full name;
- email address used for the purchase;
- order number or receipt;
- product reference code if applicable;
- product purchased;
- date of purchase; and
- a detailed description of the issue.
Providing screenshots or other supporting information may help us investigate your request more quickly.
8. Processing Refunds
Where a refund is approved, it will be processed using the original payment method, subject to the applicable policies and processing times of Gumroad, the payment provider, and the Purchaser's financial institution.
EaseLiving Solutions is not responsible for delays arising from the processing procedures of Gumroad, payment providers, or financial institutions.
9. Consumer Rights
Nothing in this Refund Policy limits or excludes any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Where mandatory consumer protection laws provide additional rights, those rights will apply.
10. Changes to this Policy
EaseLiving Solutions reserves the right to amend this Refund Policy at any time.
The updated version becomes effective upon publication.
11. Contact Us
If you have any questions regarding this Refund Policy, please contact us at easelivingsolutions@hotmail.com.